Academic Year	2023-2024
Unit	Student Center and Event Services
Domain	Professional & Administrative Skills
Program or Event	The Level Up Program (Event Services)
Number of Students	8
Assessed By	Interviews: one-on-one Post only tests of student knowledge Checklist of what student(s) did Other (if selected, explain in your LO description above) Student performance (e.g., student oral presentation) rated USING rubric Student performance (e.g., student oral presentation) rated WITHOUT rubric
Uses of Results	Refining program/program changes Other Reporting results (EVERYONE SHOULD CHECK) Refining assessment tools/LOs Unit planning and/or budgeting Providing feedback to student/participant
Outcome	RE-ASSESSING 2022-23 (EVENT SERVICES): Students participating in The Level Up Program as a Reservation Specialist will learn and demonstrate proficiency with event intake and management systems; learn and demonstrate proficiency with event diagramming software; and learn and demonstrate proficiency with DocuSign for managing electronic event agreements. Students will also demonstrate proficiency in Student Affairs’ Learning Dimensions one through four (Problem Solving; Professionalism; Teamwork; Communication). This combined with approximately nine hours of mandatory UC-employee training will prepare the students for success in their current role and prepare them for promotion to Level 3 of the four-level program. SCES ASSESSMENT MISSION STATEMENT: Foster the professional growth and development opportunities via four levels of employment increasing in responsibility for UCI undergraduate and graduate students preparing for success in their current employment and in future professional settings. STUDENT AFFAIRS LEARNING DOMAIN: Professional and Administrative Skills CAS DOMAINS: Knowledge acquisition, construction, integration and application; Cognitive complexity; Practical competence
Benchmark	With changes planned for student development and training activities, we will evaluate how well these changes are reflected in the Level Up Program software and whether each student participating in the program completes 100% of all training assigned. –All students will complete approximately 9 hours of mandatory UCLC training. –All students will complete the Student Center Approach to Quality Service (part of a UNIT PROGRAM assessment) –All Students will complete the Color Code Personality Assessment (part of a UNIT PROGRAM assessment)