Academic Year	2022-2023
Unit	Student Center and Event Services
Domain	Professional & Administrative Skills
Program or Event	The Level Up Program (UNIT PROGRAM)
Number of Students	160
Assessed By	Interviews: focus group or informal group discussion Other (if selected, explain in your LO description above)
Uses of Results	Refining program/program changes Reporting results (EVERYONE SHOULD CHECK) Refining assessment tools/LOs Unit planning and/or budgeting Providing feedback to student/participant
Outcome	ASSESSING 2022-23 (UNIT OUTCOME): The previous assessment year (2021-22) identified opportunities for improving The Level Up Program software. The software is data rich but information poor. Providing administrators user-friendly ways to search, sort, filter, print, share, save, and compare vast amounts of data is needed. In addition to the opportunities identified in 2021-22, at least 61 product improvements to the front-end and back-end combined have been identified as being either on the backlog, in design, or handed off to developers. That is to say that at least 61 product improvements are somewhere in the production pipeline--but none of them have been started yet for the current assessment year. These improvements range from easy, low levels of effort to medium and high levels of effort. These 61 product improvements result from user suggestions (primarily administrative users) and general business objectives. Improvements to this software can be measured by the percent of completed mock-ups (design work) and the percent of deployments (development work) with more weight given to the number of deployments. Because The Level Up learning management system is an important tool in managing learning outcomes, it will be the object of analysis for a multi-part CAS Self-Assessment. This assessment will use "Work Forms A-E," which are heavily based on CAS Self-Assessment Guidelines for Assessment Programs (2019). The results are expected to lead to actionable improvements to The Level Up software but also to The Level Up program. MISSION STATEMENT: Foster the academic, social, and cultural mission of the university with student involvement and development opportunities via employment and mentoring outside the classroom in a world-class facility offering year-round conference and event production services.
Benchmark	The primary objective for this assessment period is to improve data reporting. Key result #1 includes a user-friendly visual representation of data that allows the user to pick custom time periods and compare that to any other custom time period. Key result #2 is an aggregate report available on screen that summarizes all assigned training activities, number of quizzes, testing data, and promotion data. Key result #3 is to correlate employee engagement with The Level Up Program to job satisfaction and engagement scores. A letter grade will be assigned to the percent of completed deployments combined with the percent of completed designs. Finally, the CAS self-assessment score will serve as a benchmark to future improvements.