Academic Year	2024-2025
Unit	Student Center and Event Services
Domain	Professional & Administrative Skills
Program or Event	Operations Team (LEARNING OUTCOME)
Number of Students	170
Assessed By	Post only tests of student knowledge Checklist of what student(s) did Pre & Post tests of student knowledge
Uses of Results	Refining program/program changes Reporting results (EVERYONE SHOULD CHECK) Refining assessment tools/LOs Unit planning and/or budgeting Providing feedback to student/participant
Outcome	(LEARNING OUTCOME) In the 2024-2025 fiscal year, the Operations Team will focus on ensuring that all Level 1 employees complete the Approach to Quality Service test with a score of 9 out of 10 or higher. The team will fully utilize the Level Up software to track each employee's test results and ensure that any student who fails the test retakes it until they pass. A system will be implemented within Level Up to send automatic reminders to students who do not pass the test. The goal is to ensure that no student is left without completing this critical assessment.
Benchmark	100% of Level 1 Operations team members will pass the Approach to Quality Service test in the Level Up software with a score of 9 out of 10 or higher, with 100% compliance by the end of the fiscal year, including retake attempts for those who initially fail. Students who do not pass are not eligible for promotion to L2.