Academic Year	2022-2023
Unit	Student Center and Event Services
Domain	Professional & Administrative Skills
Program or Event	The Level Up Program for IT Tech Support
Number of Students	2
Assessed By	Interviews: one-on-one Checklist of what student(s) did Other (if selected, explain in your LO description above) Student performance (e.g., student oral presentation) rated WITHOUT rubric
Uses of Results	Refining program/program changes Reporting results (EVERYONE SHOULD CHECK) Refining assessment tools/LOs Unit planning and/or budgeting Providing feedback to student/participant
Outcome	ASSESSING 2022-23 (IT TECH): Students participating in The Level Up Program at Levels 3 and 4 as an IT Tech will demonstrate basic understanding of AWS fundamentals; demonstrate basic understanding of event management software; demonstrate basic understanding of Microsoft Outlook; provide conference attendees with Wi-Fi, laptop, and presentation support; demonstrate understanding of computer workstation networks; provide desktop computer, internet, and printer support. Students will also demonstrate proficiency in Student Affairs’ Learning Dimensions one through four (Problem Solving; Professionalism; Teamwork; Communication). This combined with approximately nine hours of mandatory UC-employee training will prepare the students for success in their current role and prepare them for future professional settings. Students participating at Level 3 must complete 300 experience hours to be eligible for promotion Level 4. MISSION STATEMENT: Foster the academic, social, and cultural mission of the university with student involvement and development opportunities via employment and mentoring outside the classroom in a world-class facility offering year-round conference and event production services. STUDENT AFFAIRS LEARNING DOMAIN: Professional and Administrative Skills CAS DOMAINS: Knowledge acquisition, construction, integration and application; Cognitive complexity; Practical competence
Benchmark	Student Performance Student(s), working under close supervision with AV Manager, will demonstrate competency in providing satisfactory desktop support. 1:1 Interviews Competency in the four Student Affairs Learning Dimensions is assessed with a pre-determined rubric. Students receive up to four points across each Dimension for a total of 16 possible points. This is done during 1:1 interviews with each student prior to promotion. Low scores may prohibit the student from promoting to the next level without specialized or additional training if helpful. Checklist: The Level Up Program is a learning management system that serves as a checklist of assigned training with a quiz builder. Other: Students participating at Level 3 must complete at least 300 hours of experience to be eligible for promotion to Level 4 of the four-level program.