Academic Year	2024-2025
Unit	Student Center and Event Services
Domain	Professional & Administrative Skills
Program or Event	Approach to Quality Service (UNIT OUTCOME)
Number of Students	170
Assessed By	Interviews: focus group or informal group discussion Other (if selected, explain in your LO description above) Student performance (e.g., student oral presentation) rated WITHOUT rubric Student product (e.g., portfolio, journal) rated WITHOUT rubric
Uses of Results	Refining program/program changes Reporting results (EVERYONE SHOULD CHECK) Refining assessment tools/LOs Unit planning and/or budgeting Providing feedback to student/participant
Outcome	(UNIT OUTCOME) During the 2024-2025 fiscal year, the Approach to Quality Service quiz will be migrated from Google to the Level Up Program software, centralizing more quizzes in one place. This migration will improve the user experience for both employees and administrators by streamlining the process of taking and monitoring quiz results. Administrators will be able to view pass/fail statuses for employees directly within the Level Up system. In addition, contingent upon improvements to the Level Up software (Unit Outcome #1), statistical data about quiz results will be displayed on a user-friendly dashboard for easier tracking and analysis.
Benchmark	100% of those who participated in the Approach to Quality Service quiz will have their pass/fail results recorded and visible within the Level Up system, allowing administrators to easily track completion and performance by the end of the 2024-2025 fiscal year.