Academic Year	2020-2021
Unit	Student Center and Event Services
Domain	Professional & Administrative Skills
Program or Event	The Level Up Program (Levels 1 and 2)
Number of Students	65
Assessed By	Interviews: one-on-one Interviews: focus group or informal group discussion Checklist of what student(s) did Student performance (e.g., student oral presentation) rated USING rubric Student product (e.g., portfolio, journal) rated WITHOUT rubric Pre & Post tests of student knowledge
Uses of Results	Refining program/program changes Reporting results (EVERYONE SHOULD CHECK) Refining assessment tools/LOs Unit planning and/or budgeting Providing feedback to student/participant
Outcome	Students participating in The Level Up Program levels 1 and 2 will demonstrate customer service and other professional and administrative skills needed to function effectively in their respective departments (media services, audiovisual services, operations, finance, HR, IT, maintenance, or event planning) now and in future professional settings. Students in media services and IT roles will provide direct evidence of learning via customer-facing products such as software applications and film and media products. Students in events services will provide evidence of learning via a pre test during onboarding and and post test as they progress through various levels of experience.
Benchmark	100% of those participating in The Level Up Program will be able to identify the essentials of quality customer service and pass the Approach to Quality Service test after no more than two attempts. Students required to take pre- and post-tests will show evidence learning via increased job knowledge.