Academic Year	2018-2019
Unit	Student Center and Event Services
Domain	Leadership Development
Program or Event	The Level Up Program
Number of Students	100
Assessed By	Interviews: one-on-one Student performance (e.g., student oral presentation) rated USING rubric Student performance (e.g., student oral presentation) rated WITHOUT rubric Student product (e.g., portfolio, journal) rated WITHOUT rubric Pre & Post tests of student knowledge
Uses of Results	Refining program/program changes Reporting results (EVERYONE SHOULD CHECK) Refining assessment tools/LOs Unit planning and/or budgeting Providing feedback to student/participant
Outcome	Students participating in The Level Up Program levels 3 and 4 will demonstrate Leadership skills needed to function effectively in their respective departments (media services, audiovisual services, operations, finance, HR, IT, maintenance, or event planning) now and in future professional settings.
Benchmark	As part of their enrollment in the SCES Level Up Program and within approximately 48 hours of employment, the entire SCES student workforce is required to take a course on customer service followed by an online assessment of interpersonal dynamics and communication skills. Upon completion of the SCES Approach to Quality Service course and the online Personality Code Assessment, all students can identify essential tenets of customer service and have learned practical techniques for sophisticated interpersonal dynamics.