Academic Year	2018-2019
Unit	Office of the Vice Chancellor, Student Affairs (exempted)
Domain	Professional & Administrative Skills
Program or Event	Student Employees
Number of Students	7
Assessed By	Student performance (e.g., student oral presentation) rated WITHOUT rubric
Uses of Results	Reporting results (EVERYONE SHOULD CHECK) Providing feedback to student/participant
Outcome	Students will learn professional etiquette in answering phone calls and taking messages.
Benchmark	NA